asialive link Privacy Policy

We collect and process personal data only to the extent necessary to verify your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank virtual accounts, and maintain account security. This policy explains what we collect, how we use it, and what rights you have over your data on asialive link.

Our approach to data protection is straightforward: we minimise collection, encrypt what we store, and do not sell your information to third parties. We comply with Indonesian data protection principles and international privacy standards. When we process your data, we act as the controller—we decide why and how. When we hand data to payment processors or verification partners, they act as processors under contract with us and may not use your data for their own purposes.

We are transparent about how long we keep your data, which services sit outside Indonesia, and what rights you have. If you have questions about this policy, our support team can clarify any section.

Data We Collect and How We Use It

When you create an account on asialive link, we collect your name, date of birth, contact email, and phone number. We store these details to verify your identity, manage your account, and allow you to reset your password if needed. We do not collect data about your income, employment, or lifestyle unless you provide it voluntarily in support communications.

When you deposit or request a withdrawal, we collect transaction details: amount, timestamp, and the payment method you used (e.g., the last four digits of your OVO account or your e-wallet virtual account number). We retain this record to process your request, reconcile payments, and detect fraud. We never store your full mobile banking PIN, local payment password, or bank credentials—payment processors collect and secure these directly.

When you play live-dealer tables, sportsbook, slots, or esports betting, we record your bets, payouts, and account balance. We use this data to settle your winnings, detect irregular play patterns (such as rapid account-opening and deposit cycles that suggest bonus abuse), and improve our game selection. We do not sell this data or use it to build profiles about your interests outside asialive link.

Cookies and Tracking

We use cookies to remember your login session, store your language preference, and track aggregate usage patterns (e.g., which games are most popular). These cookies do not identify you personally and expire when you close your browser or log out. We do not use third-party advertising cookies or share your browsing data with advertisers.

If you visit asialive link from Jakarta, Surabaya, Bandung, Medan, or Semarang, your IP address is logged for security purposes—to detect account takeover or unusual access patterns. We retain this log for 90 days and then delete it. We do not use IP data for location-based marketing or to infer your activities outside asialive link.

Servers and Cross-Border Transfers

Our main servers are located in Southeast Asia. However, we may store backup copies or process data on servers outside Indonesia for redundancy and service resilience. When your data is transferred outside Indonesia, it remains subject to this privacy policy and the same protections we apply domestically.

Your Rights and Our Commitments

You have the right to access a copy of all personal data we hold about you. To request it, email our support team with your account details; we respond within 14 business days. You also have the right to correct inaccurate data (e.g., a wrong phone number), to request deletion of data no longer necessary for our service, and to object to certain uses of your data.

We retain account and transaction data for up to 5 years to satisfy tax and anti-money-laundering obligations. After that period, we delete or anonymise it. If you close your account before the retention period ends, we stop processing your data for new transactions but keep historical records as required by law. We delete identity documents (scans) within 7 days of verification, so we cannot reconstruct them later.

We encrypt data in transit (using HTTPS) and at rest (using industry-standard encryption). We restrict employee access to personal data and require them to sign confidentiality agreements. We do not guarantee absolute security—no system is impenetrable—but we apply reasonable measures to prevent unauthorised access, alteration, or disclosure.

If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team at [email protected]. We aim to respond within 5 business days. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), our response may extend by 1–2 days, but we prioritise security incidents immediately regardless of date.

We update this policy from time to time to reflect changes in our service or legal requirements. We notify you of material changes via in-app message and email. Continued use of asialive link after notice constitutes acceptance of the updated policy. This privacy policy was last updated in 2025 and applies to all users worldwide in jurisdictions where asialive link operates legally.